Frequently Asked Questions

  • We're excited to share that the majority of our product prices are now readily available on our live quoting systems.
    Simply choose the items you're interested in, and a live quote tailored to your selections will instantly pop up.

    If your needs are more intricate or if we require further details to provide a quote, please complete our general enquiry form, and we'll reach out to you as quickly as we can.

  • Once you submit your order request form you will be sent an invoice. Once your deposit/payment is made your order will be locked in and we can then arrange a time frame to start designing your items. There are two ways this can happen:

    NEEDING YOUR ORDER STRAIGHT AWAY?

    If you are needing your item/s ASAP and would like to book in for design work straight away payment in needed in full and upfront. Once your payment has been made design date will be given to you. You will also be sent a design checklist that covers everything I need from you in order to start the design process.

    BOOKING ME FOR A LATER DATE?

    We only require a 25% deposit upfront if you are booking us in for a future date. The remaining balance is paid once your designs are complete and ready to send to print.

    when does the design process start?

    INVITATIONS DESIGNS:
    I ask that you reach out 4-5 weeks before you plan to post these out so I can schedule in a day to design these for you. This allows time to design/print/pack + post if needed.

    ON THE DAY SIGNAGE/STATIONERY DESIGNS:
    You will be contacted via email approx. 4-5 weeks before your event with a checklist of all the things I require from you in order to start your design work. You are given about a week to gather all the information and put it into one email…. once all required information has been received on my end I will start the design process. Once I have completed your designs they will be sent to you for your printing approval or feedback if changes are needed.

  • It is NEVER too early to book me in!I have couples booking in 12-24 months in advance… trust me 12 months goes by very quickly. If you need something quite urgent please email me and I can see if I am able to make something work for you.

    The great thing about booking me in advance is that we do allow changes to your invoice before we start designing. So if you are anything like me and change your mind about what “style” you like or the items you are wanting for your big day.. don’t stress, we will give you the opportunity to make changes to the invoice at a later date.

  • Don’t stress if changes need to be made to your order… this is very common, especially when you book me in far in advance. Before we start the design process you will be given the opportunity to revisit your invoice and make changes if needed; however, the overall total of the order cannot decrease by more than 15%. The only items we don’t allow changes for is our “hire items”

  • Once the design process has finished and we progress to print/production the average time frame is 2-3 weeks but this depends on what you are ordering. This will be confirmed with you at the time of booking.If you need your items by a certain date please discuss this prior to making your order.

  • My previous work is normally used for inspiration only.We can use my previous designs but we can also make them your own OR make something completely new and unique. I ask my clients to send me as many inspiration picture as possible, including pictures of your venue, flowers, decorations etc so I can get a better understanding of your style. You will also be sent a range of font options to choose from before I start designing.

  • Absolutely! You get to review the designs before we proceed to print/production and 2 changes are included in your pricing.

  • Invitation Sets

    Invitations are not pre-assembled. You have the option to assemble them yourself. Nevertheless, we may be able to provide an assembly package upon request. Feel free to enquire if you need this service.

    Menu Cards and Place Cards

    Menus and/or place cards are not organised according to seating arrangements by default. However, we do offer this as an extra service if desired. Feel free to let us know if you require it.

    Additional fees will apply

  • INVITATIONS

    Local pick-up is available from our home studio in Botanic Ridge VIC 3977.

    Australia-wide shipping is available.

    FOR ON-THE-DAY SIGNAGE AND STATIONERY

    Local pick-up is available from our home studio in Botanic Ridge VIC 3977.

    While we recommend picking up your items from our Botanic Ridge VIC 3977 home studio to ensure timely delivery and minimise the risk of postal delays or damage, we can also ship them to you. Please note that we cannot guarantee specific delivery times due to potential postal delays beyond our control. If you opt for shipping, we will require you to nominate a postal date, which will be the day we dispatch your items to you. Rest assured, we will package them carefully to try and prevent any damage during transit. We do not offer postage for any of our oversized signs.

    OTHER

    Local pick-up is available from our home studio in Botanic Ridge VIC 3977.

    Australia-wide shipping is available.

    INTERNATIONAL

    International shipping is not currently offered.